Terms & Conditions

Delivery Policy

Free Home Delivery, Cash On Delivery Policy

We currently accept orders from and deliver to all over KERALA..
 

Delivery Charges:

The delivery charges at richindians.in are set as per the below slab:

·         For purchases of Rs.4000 and above, delivery charge = Free of cost

·         For purchases below  Rs.4000, delivery charge = Rs.100

·         For purchases below  Rs.3000, delivery charge = Rs.75

·         For purchases below  Rs.2000, delivery charge = Rs.50 

·         For purchases below  Rs.1000, delivery charge = Rs.25 

What is the estimated delivery time:

At richindians.in you get to choose the delivery time. After Checking out, you will be given the option of choosing from 1 delivery slot a day:
10:00 am to 5:00 pm.
 

DELIVERY AND PAYMENT OPTIONS:

As of now, richindians.in offers two modes of receiving your order:

1.     Cash on delivery option: your shopping order is brought to your delivery address and you pay for it after you receive the delivery. 

2.     Pay Online and delivery at door step.

Cash On Delivery Policy

The richindians.in online store provides shoppers with the option to pay Cash on Delivery (COD) across a variety of shopping products.

1.     When you place an order on the richindians.in online store website and enter your address during checkout, the COD payment feature is activated and is highlighted in payment options.

2.     After your order is placed, a customer service representative will call you within the next 24-48 hours to confirm your order.

3.     Your order will be processed after you confirm the same and you will receive an order number for reference.

4.     At the time of delivery, you can choose to pay cash / card / privilege card to the delivery person to get your order.


Privacy Policy

Thanks for visiting website of richindians.in and reviewing our privacy policy.

 

 

Collection of Personally Identifiable Information

 

We collect personally identifiable information (email address, name,phone number, etc.) from you when you set up a free account with richindians.in. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration.


We do use your contact information to send you offers based on your previous orders and your interests.

 

Information collected and stored automatically

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.


            In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website.
          

            We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

           We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in--and to display content according to your preferences.

 

Cookies

When you visit some websites, they may download small pieces of software on your computer/browsing device known as cookies. Some cookies collect personal information to recognize your computer in the future. We only use non-persistent cookies or “per-session cookies”.

Per-session cookies serve technical purposes, like providing seamless navigation through this website. These cookies do not collect personal information on users and they are deleted as soon as you leave our website. The cookies do not permanently record data and they are not stored on your computer’s hard drive. The cookies are stored in memory and are only available during an active browser session. Again, once you close your browser, the cookie disappears.

If you send us personal information

We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

richindians.in will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information?

Site Security

             Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we add here to strict security guidelines, protecting it against unauthorized access.

·         Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Indian IT Act. 


Return Policy

Our Return Policy

As of now, all deliveries are directly undertaken by Our Franchisee, the offline entity of richindians.in. All orders are carried out by trained customer service representatives of richindians.in and not contracted to any logistics partner or any other third party. This is to ensure that we get to personally interact with our customers, thus ensuring the best customer service experience. We have a very customer friendly Return Policy as well.

Since our representative will be delivering your order to your address, you can verify the goods as soon as it arrives at your doorstep and return any item that you feel is inappropriate.

Returns will be considered depending on the two factors:

1.     If the item delivered was not the item mentioned in the order invoice you had confirmed.

2.     If the item delivered is broken / damaged / spoilt / leaking / expired.

We make sure we bring only the best available goods to your doorstep. richindians.in does everything it can to offer you defect-free shopping items.

If a case arises to cancel your order, please get in touch with our customer care executive by sending an email to info@ richindians.in. Please remember to provide your order number.

The richindians.in has complete right to decide whether an order has been processed or not. 

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